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El Castellano Hotel Policies

Privacy Policies

Security is our highest priority to ensure the confidentiality of the personal information you provide to us.
We store any information you enter on our website. This includes personal information such as your first and last name, home or business address, telephone number, postal and e-mail addresses. The information you provide is not shared with non-authorized third parties.
We may share your information, as only necessary as possible, with companies related to your travel itinerary such as airlines, hotels, ground handling companies, local tour companies, sponsors and other suppliers.
When it comes to payment sections, please make sure to see the security lock on your browser to confirm the identity of the site before providing your credit card information.

Reservation Policies:

Guarantee Policy:
A credit card is required in order to guarantee reservation.

Cancellation Policy:
Must cancel within 24 hours prior to arrival date, in order to avoid fee charges.

No Show Policy:
If No Show occurs, a one night stay fee will be charged.

Extra Person Policy:
Extra person charge is for $100.00 pesos per extra person in room.

Children Policy:
Up to 11 years old children will be considered as minors. 12 years old and older children will be charged as adults.
2 less than 12 years old children can share room with 2 adults.

Pets Policy:
No pets are allowed, sorry.

Oversold Policy:
In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from UNIVISIT, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.

The hotel will pay a one night stay plus taxes at a similar Hotel.